Thank you for shopping at The Horizontal Collections!
We understand that sometimes things don’t go as planned. If you are unhappy with your order for any reason, we are here to help. This policy outlines the conditions under which you can return or exchange an item.
Return & Exchange Window:
We accept returns and exchanges within 7 days of the delivery date. All return requests must be submitted within this timeframe.
Eligible Reasons for Return/Exchange:
We will gladly accept returns or exchanges for the following reasons:
Damaged Item During Shipping:
If your item arrives damaged during shipping, contact us immediately.
We’ll need photos of the damage for verification.
Seller Error: Incorrect Item or Size:
If you receive an incorrect item or size due to our mistake, we apologize.
We’ll arrange a return and send you the correct item at no extra cost.
Before opening the parcel, take a 360-degree video to document any saree damage.
Returns Policy:
Returns won’t be accepted for slight color or material differences.
Procedure for Wrong or Damaged Saree:
If you’ve received the wrong or damaged saree, send a WhatsApp message to (9160000339).
Include a parcel opening video without cuts or edits.
Non-Returnable/Exchangeable Items:
We are unable to accept returns or exchanges for the following:
Items that have been worn, washed, or altered. Items without original tags attached. Items purchased during a sale or clearance event (unless the item is damaged or due to seller error).
In your email, please specify the reason for your return/exchange and include your order number. We will review your request and respond within 2 business days.
Return Shipping:
If your return is approved, we will provide you with a return shipping label. You are responsible for the cost of return shipping, unless the return is due to damaged or incorrect items sent by us.
Return Shipment:
Once you receive the return label, please securely pack the item(s) in its original packaging and ship it back to the address provided. Processing: Upon receiving your returned item, we will inspect it to ensure it meets the return/exchange criteria.
Refund/Exchange:
If your return is approved, you will receive a full refund (minus original shipping cost, if applicable) to your original payment method within 5 business days. For exchanges, we will ship the replacement item to you once the return is processed.
Important Notes:
We reserve the right to deny return or exchange requests that do not comply with our return policy. Original shipping costs are non-refundable unless the return is due to damaged or incorrect items sent by us. You are responsible for ensuring the safe return of the item(s) to us. We recommend using a trackable shipping service. We appreciate your understanding!
If you have any questions regarding our return & exchange policy, please don’t hesitate to contact us. We are here to help you have a positive shopping experience at The Horizontal Collections.
