




FAQs
Where are your physical stores located?
We have two store locations in Visakhapatnam:
Sujatha Nagar / Chinamushidiwada Store: Masjid Line, near Janaki Rama jewellers, B Zone, Sujatha Nagar, Pendurthi, Visakhapatnam, Andhra Pradesh, 530051. (https://maps.app.goo.gl/iwPvmdKJDVDTNVfG7)
Road Store: East End Enclave, East Point Colony, Chinna Waltair, Pedda Waltair, Visakhapatnam, Andhra Pradesh 530017.(https://maps.app.goo.gl/g3rJFQuBwmWfTHnu9)
How many days would it take for my order to ship?
Once your order is placed and payment is confirmed, it typically takes 5-6 business days for us to process and pack your order. For pre-orders, it will take 15-20 days to source and pack your order.
For more information please check our policy : https://thehorizoncollections.com/policies/shipping-policy
What are the conditions for Return and Refund?
We accept returns and exchanges within 7 days of the delivery date. All return requests must be submitted within this timeframe.
If your return is approved, you will receive a full refund (minus the original shipping cost, if applicable) to your original payment method.
Please visit our Return & Refund policy page for more details : https://thehorizoncollections.com/policies/refund-policy

